Terms & Conditions
In placing an order you are deemed to have read, understood and agreed to these terms and conditions.
All purchases are subject to UK law.
All prices quoted are in £ sterling
If you have any questions please contact us BEFORE ordering.
Devon Art Supplies and Betty's Books are trading names of Imagine Design Create Ltd.
We are VAT registered, our number is 290368094 however we are not set up for invoicing and we are unable to provide specific VAT invoices. You should be able to claim the VAT by using the dispatch note and adding the VAT number to it.
Portrayal of products
All measurements quoted are approximate and the colours are shown as accurate as photographs will allow. Where items do not have size details photos are taken against backgrounds in the hope you wll get an idea of the size (e.g. brick background fo wording) please be sure to request size information if you are unsure.
Items will usually be dispatched within 7 working days of receiving payment. For personalised & made to order items please allow up to 20 working days for dispatch. (Please note items are usually dispatched much sooner ,these timings are mainly to cover ourselves during busy periods of business, should you wish to place an order required urgently please contact us first)
Delivery in the UK will usually be made by Royal Mail 2nd class.
Delivery outside the UK is using the standard, lowest cost shipping option for your country, if you require a tracked shipment you will need to contact us in advance so that we can get a quote arranged for you as these costs are much higher than standard shipping. Please note that ALL international shipping is taking longer than usual and the estimated arrive is around 1 - 3 months from being dispatched. We do not have an IOSS number so please be aware that you may be required to pay additional handling fees, duties or VAT on arrival in your country.
We hold on file all postage recipets for 6 months.
*If purchasing our own brand products from outside of the UK we recommend you use our ETSY account where they calculate the postage costs for you based on the smaller product sizes. https://www.etsy.com/uk/shop/ImagineDesignCreate2?ref=l2-shopheader-name
Returns / Replacements
for online purchases:
I'm sure you will be delighted with your purchases. However if you should wish to return the itema you have purchased on our website please notify us within 48 hours and return the goods within 7 days, in their original packaging, undamaged at your own expense (we do not cover returns postage costs). Postage and packaging costs for all orders are non refundable. Please obtain a proof of postage, we can not be held liable for items which fail to be received back to us.
for purchases in store:
We do no accept returns for items purchased in store, unless items are faulty. This does not affect your statutory rights.
Exchanges are available only at the business owners discretion. Items must be in perfect re-saleable condition with no marks or scuffs on the item and/or packaging. The item must not have been opened. A receipt must be provided and the purchase must have been made no longer than 7 days prior. The business owner is entitled to refuse exchanges for any reason.
*No competitions will be run by Imagine Design Create Ltd in 2021 / 2022, if you see any compeition claiming to be run by us this is incorrect.
All competitions are run by Imagine Design Create ltd and though on social media are not related to social media. We required a minimum of 50 entries to run any competition successfully, if under this number of entries we reserve the right to cancel or postpone the competition. All those entering must be a 'fan' / 'follower' / 'liker' of us on the social media platform they are using to enter. UK entries only will be offered the prize posted unless otherwise stated. On average a 10 working day dispatch. P&P is free unless otherwise stated. We hold the right to refuse any entries. We choose winners at random, should we believe the winner has broken any rules we will select a new one. Comps are run to promote our networks and us as a small business. Anyone who enters must agree to these T&C's.